Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking at least 2–4 weeks in advance to ensure availability, especially during peak moving seasons (summer, month-end, weekends). However, we’ll always do our best to accommodate last-minute moves when possible.

Question 2

Do you offer packing and unpacking services?

Accepted Answer

Yes. We offer full-service packing and unpacking to save you time and hassle. Whether you need help with just the kitchen or the entire home, we bring the materials and handle everything with care.

Question 3

Do you require an in-home or virtual estimate?

Accepted Answer

For the most accurate pricing, we recommend an in-home or virtual estimate, especially for larger moves or when specialty items are involved. This lets us assess the scope of your move and give the most accurate quote.

Question 4

Can you provide a binding estimate or a not-to-exceed estimate?

Accepted Answer

Yes. For larger or long-distance moves, we offer binding and not-to-exceed estimates after a thorough in-home or virtual walkthrough to lock in your moving costs ahead of time.

Question 5

How do you determine the cost of my move?

Accepted Answer

Pricing is based on the size of your move, distance between locations, number of movers required, and any additional services like packing or storage. We offer both hourly and flat-rate options depending on the move type.

Question 6

Are there any additional or hidden fees I should be aware of?

Accepted Answer

No. We pride ourselves on transparency and provide upfront pricing with no hidden fees. All charges such as travel time, fuel, or specialty items are clearly outlined in your estimate before the move begins.

Question 7

Do you provide free estimates?

Accepted Answer

Yes, we offer free, no-obligation estimates for all moves. Estimates can be provided from details you share online or via an in-home consultation for greater accuracy.

Question 8

Do you offer packing materials and supplies?

Accepted Answer

Yes. We provide boxes, tape, bubble wrap, and specialty containers for fragile items, plus packing kits tailored to the size of your move.

Question 9

What should I do with my valuables and important documents?

Accepted Answer

We recommend you personally transport valuables and important documents—such as jewelry, passports, and legal papers—to ensure they remain safe and secure during the move.

Question 10

What are your payment options?

Accepted Answer

We accept credit/debit cards, checks, and cash. Payment is typically due upon completion of the move, and flexible payment plans are available for large moves.

Question 11

What happens if there’s a delay in my move?

Accepted Answer

If an unexpected delay occurs, we’ll keep you informed and work to resolve it quickly. If needed, we offer secure, climate-controlled storage to keep your belongings safe until the move can proceed.

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